Online vet care and prescriptions for dogs and cats
- $49 same-day vet care
- No video calls required
- Use your own pharmacy
Serving Ontario
How it works
Tell us about your pet
Answer a few quick questions about your pet's health, history and current medications — 100% online.
Connect with a licensed vet
A licensed veterinarian reviews your case and helps through secure messaging.
Get your plan & prescription
Receive a personalized treatment plan, with prescriptions sent to your preferred pharmacy.
Prescriptions delivered or local pickup from a pharmacy you choose, such as:
& more
What we treat
Is online care right for your pet?
Virtual care covers many common problems, but not all. Not sure? We’ll tell you.
Good for online care
-
Prevention Flea, tick and heartworm
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Medication your pet already takes Allergy, anxiety or arthritis renewals
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A problem a vet has diagnosed before Such as a recurring ear or eye infection
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Calming before a stressful day Vet visits, grooming, travel or fireworks
Needs an in-person visit
- Vaccines
- Exams, blood tests and X-rays
- Surgery and dental care
- New problems that need an exam
-
Emergencies Go to your nearest emergency vet.
Why pet parents love Telepets
Fairly priced medications
Affordable prescriptions delivered to your door or ready for pickup at a nearby pharmacy.
Care on your schedule
Answer the intake when it suits you, then message a vet online. No phone tag, no waiting room, no video call.
You only pay for care
$49 consultations. You pay the pharmacy directly, with no markup from us. Full refund if online care is not right for your pet.
Frequently asked questions
Getting started
Telepets is an online platform where licensed Ontario veterinarians care for dogs and cats. You answer a set of questions about your pet, then a licensed veterinarian reviews the case and messages you to talk it through. Once you have agreed on a plan you receive it in writing, along with any prescription.
Veterinarians on Telepets cover ongoing care for dogs and cats, such as fleas, ticks and heartworm prevention, itchy skin and allergies, anxiety, arthritis, eye infections, and ear infections and scabies in dogs. You can see the full list of conditions
here
.
The veterinarians on Telepets are licensed by the College of Veterinarians of Ontario and can treat pets located anywhere in Ontario — Toronto, Ottawa, Hamilton, London, Windsor, Kitchener–Waterloo, Sudbury, and every smaller community in between. They cannot treat pets located outside Ontario.
Just a phone or a computer. What we ask for varies by consultation. Alongside questions about your pet’s health, history and medications, a veterinarian may ask for photos or a short video clip — so it helps to have your pet nearby — or for files such as previous lab results.
Yes. You can keep more than one pet on your account. Each pet needs its own consultation, because a veterinarian has to assess each animal individually.
Your veterinarian
Yes. Every veterinarian is licensed and in good standing with the College of Veterinarians of Ontario (CVO). A veterinarian reviews your pet’s case — never a technician, an assistant or an automated system.
Our business hours are Monday to Friday, 9 AM – 7 PM ET, except Ontario statutory holidays. If you send your intake before 7 PM on a business day, a veterinarian reviews it the same day. If you send it after 7 PM, or on a weekend or holiday, a veterinarian reviews it on the next business day.
Same-day applies to the veterinarian’s review, not to your pet’s medication. We send any prescription to the pharmacy you choose. The pharmacy’s hours and stock, and shipping time for home delivery, decide when you get the medication. If you need it soon, call the pharmacy before you choose it.
Same-day applies to the veterinarian’s review, not to your pet’s medication. We send any prescription to the pharmacy you choose. The pharmacy’s hours and stock, and shipping time for home delivery, decide when you get the medication. If you need it soon, call the pharmacy before you choose it.
You answer the questions on your own schedule instead of booking a time, and there is no travel and no waiting room. A veterinarian starts their review from your answers, photos, videos and recent vet care like lab tests and prescriptions, and messages you on next steps from there. Veterinarians on Telepets can treat many common problems online, but this does not replace your pet’s regular in-person examinations at a local clinic.
Prescriptions and pharmacy
You choose. We send the prescription to the pharmacy you pick. You pay the pharmacy directly. Telepets does not sell the medication and adds no markup to it. Two options:
Online Pharmacy
Home delivery through an online pharmacy such as VetScript, Pets Drug Mart, PetMedsForLess or vetmeds.ca. You can look at the medication and shipping costs before choosing this option.
Pharmacy Pickup
Pick it up at a local veterinary pharmacy or a big-box chain like Costco. We’ll show you which nearby pharmacies can fill your pet’s prescription. Call ahead to check that it is in stock and when it will be ready. Sending a prescription for pickup is free.
Online Pharmacy
Home delivery through an online pharmacy such as VetScript, Pets Drug Mart, PetMedsForLess or vetmeds.ca. You can look at the medication and shipping costs before choosing this option.
Pharmacy Pickup
Pick it up at a local veterinary pharmacy or a big-box chain like Costco. We’ll show you which nearby pharmacies can fill your pet’s prescription. Call ahead to check that it is in stock and when it will be ready. Sending a prescription for pickup is free.
A veterinarian on Telepets can continue an ongoing treatment or prescription. The veterinarian will conduct a full consultation to determine what is appropriate for your pet.
Yes, where it is appropriate. A dose is set from your pet’s weight, so a pet whose weight has changed usually needs it looked at. Where it suits your pet better, the veterinarian can also move it to a different medication or a different format. Tell the veterinarian what is not working and why.
Cost and refunds
$49 per consultation + tax. For any prescriptions: medication, dispensing fees and shipping (for home delivery) are paid to the pharmacy you choose, at that pharmacy’s price.
If online care is not right for your pet, we refund the fee. Our
Refund Policy
sets out every case in full.
Safety and privacy
Telepets is for non-urgent care. If your pet shows signs of an emergency, such as difficulty breathing, collapse, a seizure, heavy bleeding, possibly swallowing something poisonous, straining without being able to urinate, or a suddenly swollen abdomen, go to your nearest emergency veterinary hospital straight away. Do not wait for an online reply.
We follow PIPEDA and Ontario privacy law, and all transmissions to this site use SSL/TLS. Our
Privacy Policy
explains what we collect, who sees it, and the limits of any online communication.