Eye infection care for dogs and cats

No carrier. No waiting room. Treatment delivered or ready nearby.

$49 same-day vet care
No video calls required
Use your own pharmacy

Serving Ontario

I need a vet I need a prescription

How it works

Messenger-based, guideline-driven veterinary care means no video calls, no carriers, and treatment the same day.

Tell us about your pet

5 to 10 minutes

An online questionnaire you finish whenever it suits you. No appointment, no video calls.

What if the eyes were never examined?

A licensed vet reviews it

same day

A licensed veterinarian reviews your intake and connects with you on recommendations and next steps.

How is this different from a clinic?

Your plan and prescription

same day

A written plan you keep. Any prescription goes to the pharmacy you pick at no extra charge — ready nearby or delivered to your door.

How much does it cost? What if you cannot help online?

Prescriptions delivered or local pickup from a pharmacy you choose, such as:

& more

Who is this for?

It has come back

Your pet has had this diagnosed before and the signs have returned.

It happens now and again

A pet with a history of eye infections that cleared with treatment.

Diagnosed in person before

A veterinarian has examined that eye and told you what it was.

Caught early

You know the signs and you want it dealt with before the weekend.

Diagnosed before. A veterinarian must have examined your pet’s eye in person and diagnosed an infection.

What a veterinarian can prescribe

Dogs and cats with a known history, in whichever form suits the eye.

Bacterial eye infections

Treatment for the bacterial conjunctivitis a veterinarian has already diagnosed.

Cats as well as dogs

Both species, assessed and prescribed for separately.

Drops or ointment

Whichever is easier to get into your pet’s eye.

Eye drops Eye ointment

What you pay

$49 today for the consultation. Any medication is paid to the pharmacy you choose, at its own price.

Veterinary consultation $49 + tax

Veterinarian’s review included

Written plan included

Prescription to your pharmacy included

Medication pharmacy’s price

Telepets markup $0

Paid to the pharmacy you pick

Full refund if we cannot treat your pet online.

Questions about eye infection care

About eye infection care

Not yet. A veterinarian has to examine the eye in person before this can be treated online. Once your pet has had that examination and a diagnosis, a repeat course can be handled here.

Up to four weeks. Longer than that is a reason to be seen in person rather than treated online. A flare-up you have caught early, in a pet with a known history, is what this consultation is for.

No. This consultation is for a pet whose last course cleared the eye completely and left it normal afterwards. An eye that never quite settles, or that relapses straight away, needs to be examined.

Both. Each pet needs its own consultation, because a veterinarian has to assess each animal individually.

Getting started

Yes. You can keep more than one pet on your account. Each pet needs its own consultation, because a veterinarian has to assess each animal individually.

Your veterinarian

Yes. Every veterinarian is licensed and in good standing with the College of Veterinarians of Ontario (CVO). A veterinarian reviews your pet’s case — never a technician, an assistant or an automated system.

Intakes submitted during business hours (9 AM – 7 PM ET) are reviewed the same day. After-hours submissions are reviewed the next business day. Most intakes are reviewed within 90 minutes.

You answer the questions on your own schedule instead of booking a time, and there is no travel and no waiting room. A veterinarian starts their review from your answers, photos, videos and recent vet care like lab tests and prescriptions, and messages you on next steps from there. Our veterinarians can treat many common problems online, but this does not replace your pet’s regular in-person examinations at a local clinic.

Prescriptions and pharmacy

You choose. We send the prescription to the pharmacy you pick. You pay the pharmacy directly. Telepets does not sell the medication and adds no markup to it. Two options:

Online Pharmacy
Home delivery through one of our partner pharmacies: vetmeds.ca, VetScript or Pets Drug Mart. You can look at the medication and shipping costs before choosing this option.

Pharmacy Pickup
Pick it up at a local veterinary pharmacy or a big-box chain like Costco. We’ll show you which nearby pharmacies carry your pet’s medication. Sending a prescription for pickup is free.

We can continue an ongoing treatment or prescription. Our veterinarian will conduct a full consultation to determine what is appropriate for your pet.

Yes, where it is appropriate. A dose is set from your pet’s weight, so a pet whose weight has changed usually needs it looked at. Where it suits your pet better, the veterinarian can also move it to a different medication or a different format. Tell the veterinarian what is not working and why.

Cost and refunds

$49 per consultation + tax. For any prescriptions: medication, dispensing fees and shipping (for home delivery) are paid to the pharmacy you choose, at that pharmacy’s price.

If we cannot treat your pet online, we refund the fee. Our Refund Policy sets out every case in full.

Safety and privacy

Telepets is for non-urgent care. If your pet shows signs of an emergency, such as difficulty breathing, collapse, a seizure, heavy bleeding, possibly swallowing something poisonous, straining without being able to urinate, or a suddenly swollen abdomen, go to your nearest emergency veterinary hospital straight away. Do not wait for an online reply.