Flea, tick and heartworm prevention for dogs and cats

No carrier. No waiting room. Prescriptions delivered or ready nearby.

$49 same-day vet care
No video calls required
Use your own pharmacy

Serving Ontario

I need a vet I need a prescription

How it works

Messenger-based, guideline-driven veterinary care means no video calls, no carriers, and same-day prescriptions.

Tell us about your pet

5 minutes

An online questionnaire you finish whenever it suits you. No appointment, no video calls.

Do I need a clinic visit for this?

A licensed vet reviews it

same day

A licensed veterinarian reviews your intake and connects with you on recommendations and next steps.

How is this different from a clinic?

Your plan and prescription

same day

A written plan you keep. Any prescription goes to the pharmacy you pick at no extra charge — ready nearby or delivered to your door.

How much does it cost? What if you cannot help online?

Prescriptions delivered or local pickup from a pharmacy you choose, such as:

& more

Who is this for?

Starting prevention

A pet that has never been on it, including puppies and kittens.

Restarting after a gap

Off prevention over a winter, or newly arrived in Ontario.

Renewing what works

Same product, same pet, no clinic trip.

Switching product

A chew instead of drops, or one product instead of three.

What a veterinarian can prescribe

Cats and dogs, every common product, in whichever form your pet will take.

Fleas and ticks

Protection against fleas and ticks, and the diseases ticks carry.

Heartworm and worms

Prevention for heartworm and for intestinal worms.

One product for all of it

A single product covering fleas, ticks, heartworm and intestinal worms together.

Chewable tablets Flavoured chews Spot-on drops Topical solutions

What you pay

$49 today for the consultation. Any medication is paid to the pharmacy you choose, at its own price.

Veterinary consultation $49 + tax

Veterinarian’s review included

Written plan included

Prescription to your pharmacy included

Medication pharmacy’s price

Telepets markup $0

Paid to the pharmacy you pick

Full refund if we cannot treat your pet online.

Questions about parasite prevention

About parasite prevention

No, not to get the prescription. Prevention products for fleas, ticks, heartworm and intestinal worms need a veterinarian’s prescription in Ontario. Telepets veterinarians are licensed by the College of Veterinarians of Ontario and practise under its telemedicine standard, so a veterinarian can review your pet online and prescribe when it is appropriate.

Yes. Starting for the first time is one of the most common reasons owners use this consultation. Tell the veterinarian what your pet has had, if anything, and what your pet is exposed to, and you get a plan written for your pet rather than a general recommendation.

Yes. Prevention comes as a chew your pet swallows or as drops you put on the skin, and a pet that spits out a chew, or one that will not sit still to be handled afterwards, usually does better on the other. Tell the veterinarian which you have tried and what went wrong. You can also ask to cover fleas, ticks, heartworm and intestinal worms with a single product instead of two or three.

Often, yes. A dog that has been off prevention through a mosquito season, or whose history is not known, is usually tested first. The veterinarian decides from your pet’s history and tells you in writing. If a test is needed, you are given a requisition and your own clinic or a laboratory takes the sample.

Getting started

Telepets is online veterinary care for dogs and cats in Ontario. You answer a set of questions about your pet, then a licensed veterinarian reviews the case and messages you to talk it through. Once you have agreed on a plan you receive it in writing, along with any prescription.

Our veterinarians are licensed by the College of Veterinarians of Ontario and can treat pets whose owners live anywhere in Ontario — Toronto, Ottawa, Hamilton, London, Windsor, Kitchener–Waterloo, Sudbury, and every smaller community in between. We cannot treat pets outside Ontario.

Just a phone or a computer. What we ask for varies by consultation. Alongside questions about your pet’s health, history and medications, a veterinarian may ask for photos or a short video clip — so it helps to have your pet nearby — or for files such as previous lab results.

Yes. You can keep more than one pet on your account. Each pet needs its own consultation, because a veterinarian has to assess each animal individually.

Your veterinarian

Yes. Every veterinarian is licensed and in good standing with the College of Veterinarians of Ontario (CVO). A veterinarian reviews your pet’s case — never a technician, an assistant or an automated system.

Intakes submitted during business hours (9 AM – 7 PM ET) are reviewed the same day. After-hours submissions are reviewed the next business day. Most intakes are reviewed within 90 minutes.

You answer the questions on your own schedule instead of booking a time, and there is no travel and no waiting room. A veterinarian starts their review from your answers, photos, videos and recent vet care like lab tests and prescriptions, and messages you on next steps from there. Our veterinarians can treat many common problems online, but this does not replace your pet’s regular in-person examinations at a local clinic.

Prescriptions and pharmacy

You choose. We send the prescription to the pharmacy you pick. You pay the pharmacy directly. Telepets does not sell the medication and adds no markup to it. Two options:

Online Pharmacy
Home delivery through an online pharmacy such as VetScript, Pets Drug Mart, PetMedsForLess or vetmeds.ca. You can look at the medication and shipping costs before choosing this option.

Pharmacy Pickup
Pick it up at a local veterinary pharmacy or a big-box chain like Costco. We’ll show you which nearby pharmacies carry your pet’s medication. Sending a prescription for pickup is free. This medication is made for animals, not people, so an ordinary drugstore does not stock it. Pickup means a veterinary pharmacy, or one of the retail pharmacy counters that carry veterinary prescriptions — mostly in larger towns and cities. If you are not near one, delivery is usually the easier route.

We can continue an ongoing treatment or prescription. Our veterinarian will conduct a full consultation to determine what is appropriate for your pet.

Yes, where it is appropriate. A dose is set from your pet’s weight, so a pet whose weight has changed usually needs it looked at. Where it suits your pet better, the veterinarian can also move it to a different medication or a different format. Tell the veterinarian what is not working and why.

Cost and refunds

$49 per consultation + tax. For any prescriptions: medication, dispensing fees and shipping (for home delivery) are paid to the pharmacy you choose, at that pharmacy’s price.

If we cannot treat your pet online, we refund the fee. Our Refund Policy sets out every case in full.

Safety and privacy

Telepets is for non-urgent care. If your pet shows signs of an emergency, such as difficulty breathing, collapse, a seizure, heavy bleeding, possibly swallowing something poisonous, straining without being able to urinate, or a suddenly swollen abdomen, go to your nearest emergency veterinary hospital straight away. Do not wait for an online reply.